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Refund and return policy

Remember that we are here to serve you and give you the best shopping experience with MU&ME

You have the right to cancel your order until the day we confirm your shipment. At that time, the contract between both parties is formalized. If you have already received your products, you will have a period of 15 days to apply your guarantees or make any clarification; this period begins the day after receipt of this. By "days" we mean calendar days, including weekends and holidays.

In case you have canceled a contract, and you have already received the products, you must return them as soon as possible (within 15 days from the date on which you communicated the cancellation and cover the shipping costs generated).

NOTE: If you are going to cancel the order already sent or return a product, because you have changed your mind, keep in mind that you must bear the cost of returning the products and they must be in perfect condition in order to proceed with any change or return .

Contact our customer service team by phone (844-444-88-04) or email ( if you need more information.


damaged products

If you receive products that are damaged or do not match the description offered, at the time of sale. Contact us within a period not exceeding 15 days, from the date of receipt, in order to provide you with a solution. In this case, we bear any additional shipping costs and will offer you a full refund or exchange, as soon as we receive the returned products and confirm the reported damage, defect or malfunction.

Send a photo of the damaged products to with the order number and a contact telephone number so that we can contact you as soon as possible to propose a solution.

None of the headings in these Terms and Conditions affects your legal rights as a consumer.

Returning an item from the online store

To request the return or clarification of purchases generated in the online store, it is necessary to send an email to to give you the follow-up you deserve, in this way we will evaluate the reason why you want to return your package. If your return of the item or items is appropriate, we will give you instructions on how we will proceed to carry out


If the return of your money is appropriate in accordance with our product guarantees, we ask you to send an email to explaining the reason for the return. We send it to the administrative area and, if it is approved, it will be done in a period of approximately 5 to 15 business days after your request.